Recovery services
Seamless device recovery
Market-leading device recovery and reverse logistics solutions for consumer electronics including trade-in, buy-back, lease management, returns and overstock.
What we do
We deliver global device recovery solutions that combine operational excellence with a seamless user experience.
- 12M+ products recovered, refreshed and remarketed
- Processing over 3M products per year across our 16 global facilities
- Consistent quality and quantity backed by 5+ years of successful residual value program delivery
- Category-spanning expertise from smartphones, laptops, tablets and wearables to vacuum cleaners and gaming consoles
- Always ensuring the highest quality products, whilst providing a seamless journey for both our clients and our customers
The importance of effective product recovery
30 % of US consumers returned a non-defective tech product within 12 months
11 % average increase in new device spend with trade-in credits
18 % more likely for consumers offered trade-ins to upgrade early
Trade-in and reverse logistics options to fit your needs
Early sale fall-out and no fault returns
We can manage the logistics, processing and remarketing of all product returns, to maximise their value :
Alchemy is set-up to buy and resell Grade A & Certified Refurbished products in bulk
Advanced remarketing solutions to ensure you control the channels, markets and buyers of the product
Immediate or spot trade-ins
Enable customers to derive value from their tech and consumer electronics, whether for cash or credit, to increase the affordability of new products:
Instant valuation, processing, refurb, and resale
Fully integrated, global infrastructure
High-volume capacity with speed and precision
Subscription & upgrade redemptions
We provide full device lifecycle management for lease, rental, and upgrade plans:
Visibility from device enrolment to return and plan termination
Turnkey programs to recover, grade, refresh and remarket with confidence
How we partner with you
We work with all types of companies, from wholesalers to OEMs, from retailers to carriers, and always focus on delivering the best customer and operational experience.
Modular by designWhether you need a full-service recovery solution or simply want to source high-quality secondary tech, we put you in control.
Flexible in deliveryUse our tech, our infrastructure, or plug into your own setup. We’ll flex around what works best for your business.
Global in reachWherever you operate, we can support you, locally or globally.
Explore Alchemy Circularity
Learn more about Alchemy Circularity, our specialist device recovery services division.